Log in / Sign up
Log in Sign up

FAQ for Digital Downloads

If you are having trouble opening our ebook files, please read through this FAQ before attempting to download a second time (remember, it expires after three downloads!) or emailing us!

Q: How do I open this on my computer? I tried opening the file on my computer and it's blank! It says corrupted/damaged/unsupported! Word, Adobe Reader, my browser, all don't work...

A. You must have an e-reader extension or program on your computer in order to view .epub and .mobi files. 

We recommend Calibre, a freeware program, if you prefer a standalone program to view your e-book downloads. Calibre is compatible with Windows, OS X and Linux.

If you prefer a browser extension and use Google Chrome, there are many extensions available in the Chrome Web Store including Readium.

Q: How do I open my .epub file on my iPhone or iPad?

A: When you receive the download link in your Apple device, the download link will open in Safari, prompting you to download the .epub file from there. After clicking the download link in Safari, it will reroute you to a page that will prompt you to open the file in iBooks. The ebook purchased will stay in your iBooks library, there is no need to redownload it for future readings. Note that you cannot open a .mobi file through iBooks.

Q: How do I open my .mobi file on my iPhone or iPad?

A: You need an app that reads .mobi files such as the Kindle app, and you must log into the app in order for the file to open in it. When you receive the download link in your Apple device, the download link will open in Safari, prompting you to download the .mobi file from there. After clicking the download link in Safari, it will reroute you to a page that will prompt you to open the file in the Kindle app. The ebook purchased will stay in your iBooks library, there is no need to redownload it for future readings. Note that you cannot open an .epub file through the Kindle app.

Q: How do I open this on my Android device?

A: You need an app to open .epub or .mobi files on your Android device. For a list of ebook apps compatible with your preferred file extension in the Google Play Store, please see this link. For Android devices with the Kindle app: Make sure you are logged into your Kindle account through the app.  

Q: I decided I want to read the ebook through both my Kindle and non-Kindle device but I only have either .epub or .mobi. Now what?

A: Ebooks purchased directly through our shop are DRM-free and can be converted to your file extension of choice using Calibre. This is a freeware program that can read and convert most ebook file types. Calibre is compatible with Windows, OS X and Linux. Note that we are not responsible for any DRM limitations imposed upon our ebooks that are distributed through other websites; if you have problems or questions with ebook purchases made through other stores you should contact their support desk directly.

Q. I have the file in my iPhone/iPad/Android... how do I save a copy of my ebook on my computer? How do I view the ebook I have on my iPad on my Kindle or Sony reader?

A: You are allowed a maximum of three downloads for each ebook you purchase. The easiest way is to download a copy from your email onto your computer for safekeeping, and syncing them into your other smartphones, tablets or readers. Kindle supports cloud storage for the .mobi (not the .epub) format that allows your ebooks to appear across your Kindle and Kindle-supported devices without plugging your device into your computer, you can read more about it here: Send to Kindle.

Q. Can you convert my file for me? Can you give me an ebook with a larger font? Can you put the ebook into my iPad remotely?

A: Sorry, we have a very limited number of staff with multiple roles within the company, and while we try our best to troubleshoot customer problems, we cannot perform extra services or especially format files for you. A quick search through Google can get your questions and how-to's answered faster.